He also mentioned being able to export data into Excel but it looks kind of crappy. ![]() He told me that the backup doesn’t really work right. While we were waiting, I mentioned that the one thing I liked better about the old software was the fact that when you closed it, it would ask you if you wanted to backup first. He tapped into my computer and tried to change some of the settings but ended up having to uninstall both the SQL Server software and the Accu-Chek 360° software. ![]() I called Accu-Chek again and spent over an hour on the phone with the technician. There was a repair function on the install disk so I tried to do that – I got a different error this time and it had to do with the SQL Server software that Accu-Chek uses. The other night, I downloaded a Windows update and that messed up several things on my computer so my guess is that is what happened to the Accu-Chek software also. This morning, I went to open the software so I could download my meter and it would not open. The software came last week and I was able to load it without any problems. Besides the Windows issue, the new computer does not have a serial port so I was not able to hook-up the cable that went with the Compass software. ![]() My Accu-Chek Compass software no longer worked so I called Accu-Chek and they sent me the Accu-Chek 360° software. When my computer crashed the other week, I had to get a new computer.
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